![]() Please remember to " Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution. Thank you for your time and patience throughout this issue. If you have any other questions, please let me know. Go to the two-step verification area of either your MyApps page or your organization's custom portal to turn off verification for your old device. To remove the app from a device using a work or school Microsoft account.Go to the two-step verification area of your Account Security page and choose to turn off verification for your old device. To remove the app from a device using a personal Microsoft account.You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. Even deleting the app from your old device isn't enough. Even deleting the app from your old device isn't enough. Adding Authenticator to your new device doesn't automatically remove the app from your old device. How do I make sure notifications don't continue to go to my old device?Ī: Adding Authenticator to your new device doesn't automatically remove the app from your old device. Q: I lost my device or moved on to a new device. Tap on the three-dotted icon and go to Settings. Thank you for your post! Since you don't have access to your old phone and your backup failed, you can try to treat this issue as a "lost phone" scenario. To set up Microsoft Authenticator on a new phone, follow these steps- Open the Microsoft Authenticator app on old mobile.
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